Last Updated: November 28, 2025
Kraftrs (“we,” “our,” or “us”) is a specialized technical consulting venture owned and operated by Reskope Innovations Pvt. Ltd. We are committed to protecting your privacy and ensuring the security of your personal and business data.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website (kraftrs.com), engage with our advertisements, or use our technical engineering services.
1. Information We Collect
We collect information to provide technical diagnostics, engineering fixes, and operational support.
A. Personal Information When you fill out a form, chat with our bot, or contact us via WhatsApp, we may collect:
- Name
- Phone Number (WhatsApp)
- Email Address
- Business/Brand Name
B. Technical & Business Data To perform audits or fixes, we may collect:
- Website URLs (Shopify/WooCommerce links).
- Platform details (Tech stack information).
- Temporary Access Credentials: Collaborator codes, API keys, or admin access required to fix specific technical errors. (Note: These are used strictly for the duration of the repair and are not stored permanently).
C. Automated Data (Cookies & Pixels) We use cookies and tracking pixels (such as the Meta Pixel and Google Analytics) to analyze website traffic and improve our advertising relevance.
2. How We Use Your Information
We use the data we collect for the following specific purposes:
- Service Delivery: To diagnose website errors, perform speed optimizations, and execute technical fixes.
- Communication: To send you status updates, invoices, and audit reports via WhatsApp or Email.
- Marketing & Outreach: To inform you about relevant technical upgrades, security alerts, or service offers that may benefit your store.
- Compliance: To maintain records required by law or for dispute resolution.
3. WhatsApp & Communication Consent
By submitting your phone number through our lead forms, website, or direct chat:
- You explicitly consent to receive communications from Kraftrs (via WhatsApp, SMS, or Voice Call) regarding your inquiry and related technical services.
- You acknowledge that these messages may include service updates, appointment reminders, or promotional offers related to D2C infrastructure.
- You may opt-out of marketing messages at any time by replying “STOP” or blocking the contact.
4. Data Sharing & Security
- No Sale of Data: We never sell your personal data to third parties.
- Service Providers: We may share necessary data with trusted tools we use to run our operations (e.g., Razorpay for payments, Google Cloud/Cloudflare for hosting, Meta for advertising attribution).
- Security Measures: We use industry-standard encryption (SSL) and strict access controls. Only authorized engineers have access to client backends.
5. Third-Party Links
Our website may contain links to third-party providers (e.g., Shopify, WooCommerce, Shiprocket). We are not responsible for the privacy practices of these external platforms. Please review their policies separately.
6. Your Rights
You have the right to:
- Request a copy of the data we hold about you.
- Request correction of incorrect data.
- Request deletion of your data (subject to legal record-keeping requirements).
To exercise these rights, please contact us at the details below.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our parent entity:
Reskope Innovations Pvt. Ltd. Email: [email protected] Registered Office: Bhopal, Madhya Pradesh, India.