Interactive Demo
See the agent handle a real query.
Choose a scenario
queries auto-resolved
avg response time
always on, never sleeps
brief to live
How a query becomes a resolution
Customer sends a query via WhatsApp, chat, or email.
AI reads context, picks the right tool, and routes instantly.
Pulls real-time data from Shiprocket, Razorpay, and your catalogue.
A precise, personalised reply goes back to the customer. Resolved.
The three agents
Pick one. Deploy all three. Or start and add.
Customer Support Agent
Handles the part of D2C ops that eats the most time: post-order queries. Live order status from Shiprocket, return initiation, payment queries from Razorpay, FAQ handling, and clean escalation to a human with full context.
- Live order tracking from Shiprocket
- Return & exchange initiation
- Payment status from Razorpay
- FAQ policies, sizing, care instructions
- Escalation with full conversation context
Channels: website chat or WhatsApp or both.
WhatsApp Concierge
Pre-sale and post-sale support on the channel your customers actually use not email, not a contact form. Product questions, order confirmations, proactive shipping updates, and exchange handling through WhatsApp.
- Product questions & catalogue queries
- Order confirmations + shipping updates proactively
- Returns & exchange handling
- Lead qualification for high-value SKUs
Built on official WhatsApp Business API not grey-route workarounds.
Ops Agent (Internal)
Your customers don't see it. Your team does. Most founders spend 30–60 minutes every morning on the same ops check. This agent does it automatically and surfaces only what matters.
- Stuck shipments & RTOs flagged before they become complaints
- GST data consolidation for your accountant
- Inventory threshold alerts before stock runs out
- Daily ops digest read it in 2 minutes
Internal only. Not customer-facing.
How we think about safety
No money actions without a human.
Any action involving money a refund, a cancellation, an exchange confirmation requires human approval. The agent surfaces it, prepares everything, and flags it. A human completes it.
This is not a limitation. It’s the only sensible way to run this at scale without expensive errors. At 100–300 orders a day, even a small error rate on financial actions compounds fast.
How deployment works
From brief to live in 3–4 weeks.
Brief (60 min)
We map your catalogue, tools, support pain points, and query volume. What "done well" looks like for your brand.
Build (2–3 weeks)
Designed, trained on your data, integrated with Shiprocket, Razorpay, your Shopify catalogue, return policy all of it.
Shadow mode (1 week)
Agent handles queries in the background. We review every response, fix edge cases. You don't go live until we're confident.
Go live + maintain
Kraftrs monitors actively for the first 2 weeks. Monthly prompt updates, knowledge base refreshes, performance reviews on retainer.
Pricing
One-time deployment. Retainer maintenance.
One-time deployment
Build, integrate, test, go live. Range depends on number of agents, channels, and integrations. Exact price after the brief call.
Growth managed plan
Hosting + uptime + one live agent running and maintained. Monthly updates, performance reviews, priority response.
Ready?
Ready to stop managing
your own tech?
We work with a small number of D2C brands at a time apparel, beauty, supplements, F&B, home. Between ₹1–5 crore? Let’s see if it’s a fit.
We respond within 24 hours on working days. If we’re at capacity, we’ll tell you that too.